Our Guarantees

We believe in our services and products. So much so, that we are comfortable to offer above standard guarantees to our valued customers.

GUARANTEES

Our Guarantees

Judge a Company By Its Actions – and By Its Guarantees

Ou rGuarantee KalaPlumbWould you buy a $1,000 HD TV without a warranty? Of course not. What if it were only $400, or even less? Sorry, but we have yet to meet a customer or friend who has purchased a home electronics product without some type of written warranty.

So why should plumbing be any different? It shouldn’t be. And with Kalamunda Plumbing, it’s not.

  • We will complete every job to your 100% satisfaction.
  • A 6-year Workmanship Guarantee…for your absolute peace of mind in a job well done.
  • We schedule service calls at your convenience, to the best of our ability.
  • We treat your home as if it were our own. Which means we protect the work areas and your floors, and thoroughly clean up after ourselves once the job is complete.
  • At Kalamunda Plumbing, training and development are ongoing and mandatory for every member of our staff.
  • Each employee is background-checked before employment is offered and all have Police Clearances and are Police Integrity Checked.
  • They arrive at your home in clean company uniforms and well-stocked, well-maintained trucks. However, if we don’t have the part needed, we don’t charge you for the time to go and pick it up! We take pride not just in our work, but our professional attitude and appearance attitude as well.

Let’s not call this last point a “guarantee”, but rather a bit of added value. Because one more thing that describes and defines Kalamunda Plumbing is our passion to exceed your expectations. It’s something we don’t need to put in writing. It’s simply part of who and what we are.

Drain Clearing: Our 3-Month Satisfaction Guarantee

Kalamunda Plumbing guarantees your 100% satisfaction for 3 months following any drain or sewer clearing job we complete on your behalf. If during that time, your drain blocks-up again, we’ll return to your home and reinstate the flow to the affected drain or toilet, free of charge. If you’re still not completely satisfied, we’ll refund 100% of your drain clearing fee.

Satisfaction GuaranteeWhat Our Guarantee Does Not Include

Only two things can void our service guarantee:

  • Your drain blocks-up again due to system abuse, such as an excessive use of toilet paper, or flushing an improper object (like grease or fat, toys, paper towels, nappies  or sanitary products) down the drain or toilet after service was provided.
  • Pipe failure, such as a cracked, broken or collapsed pipe that was brought to your attention on a previous call but still hasn’t been repaired, or a pipe failure that resulted after service was provided.

Otherwise, we stand squarely behind our 100% satisfaction guarantee.

That’s the Kalamunda Plumbing way.

RootX Treatment: Our 12-Month Guarantee

RootX LogoKalamunda Plumbing guarantees that if any residential sewer line they have treated with RootX root inhibiter chemical blocks-up, chokes, or backs-up due to live root regrowth within 12 months of treatment, they will clear the blockage and reinstate the flow to the affected drain free of charge (RootX treatment invoice must have previously been paid in full).

The Kalamunda Plumbing Guarantee only applies to blockages caused by live root regrowth. The Kalamunda Plumbing Guarantee does not apply to blockages, stoppages, or chokes caused by grease or fats, other foreign matter (including sanitary products, or excessive use of toilet paper), broken, flat, collapsed, or deformed drain pipes, or blockages not included in the originally treated section of drain pipe, septic system problems, or Water Corp sewer main stoppages.

Kalamunda-Plumbing-Logo

 

Head Office & Warehouse Address: 13 Godfrey Street, Walliston 6076

Office Hours: 7.30am – 4.30pm Monday – Friday

 

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Testimonials What our
Customers Say

Excellent4.9 Based on 515 reviews from review us onAngela Jeffers ★★★★★ Within the promised two hour time frame and work completed promptly! Very efficient, friendly service. We’ve been using them for years and will continue to do so.Robert R ★★★★★ Very simply, Kalamunda Plumbing offer a fantastic service. Polite, timely and completely professional.Clint Brimson ★★★★★ My go to plumber in Lesmurdie. Reasonable prices, quality work and great communicationResponse from the ownerThank you Clint the team is glad to hear your support, it's great to know you appreciate the quality and communication we strive to deliver. Alex Roullo ★★★★★ Clayton quickly replaced a defective pressure relief valve. Able to get some advice re replacing the existing water heater. Thanks Team Kalamunda Plumbing.Response from the ownerIt’s always a relief when issues get resolved quickly. Thank you Alex for the positive review cathy warger ★★★★★ Kalamunda Plumbing is a very professional business.From first contact with reception,who booked in job, to completion of job, I was always kept in formed of when team would be arriving etc.The guys where very pleasant, efficient and left site very clean. They also disposed of old hot water system.Would use Kalamunda Plumbing again and recommend their business.Response from the ownerThank you, Cathey, for your valuable feedback. We are pleased to hear that you had a positive experience with Kalamunda Plumbing. It is encouraging to know that our team effectively communicated with you throughout the process and that you found their demeanor both pleasant and efficient. We are committed to maintaining high standards in our work, including ensuring a tidy environment upon completion. We greatly appreciate your recommendation and look forward to the opportunity to serve you again in the future. Christine Godfrey ★★★★★ Thankyou Kalamunda Plumbing for your amazing work.Ryan came today on time and was very informative. He came to service my water heater and after explaining what was needed he did the job straight away. Extremely happy with the work and the price.Thankyou again.Response from the ownerThank you, Christine. I am pleased to hear that you were satisfied with our service. It is gratifying to know that our team were able to assist you with your hot water system and provide you with the necessary information needed. Your satisfaction is our priority, and the team greatly appreciates your positive feedback. Should you require any further assistance, please do not hesitate to contact us. Thank you for choosing Kalamunda Plumbing! Bill Fleming ★★★★★ Lads were prompt, friendly and came up with a great solution to the issues.Response from the ownerWe are pleased to hear that, Bill! It seems that their prompt response and courteous service had a significant impact on your experience. We acknowledge that it is always valuable to receive effective solutions in such situations. Matthew Zulch ★★★★★ Great local plumbing service.Response from the ownerThank you for your thoughtful feedback. We take great pride in our work and are dedicated to serving our community. Your support is greatly appreciated. Michael Jutten ★★★★★ A fantastic company to deal with from start to finish, I required a new hot water boiler and got one supplied and fitted well within 48 hours, the job is first rate, the fitting team were polite, very knowledgeable, clean and very efficient, truly a pleasure to deal with and very happy with the price.Response from the ownerThank you, Michael, for your thoughtful feedback. We are delighted to learn about your positive experience with our team. It is gratifying to know that we were able to meet your needs efficiently while ensuring an enjoyable experience. Your satisfaction is our highest priority. Should you require any further assistance in the future, please feel free to contact us. Pete Hicks ★★★★★ KP did an awesome job at my premises, job turned out to be very straightforward and I was very happy with the work completed.Response from the ownerThank you for your positive feedback. I am pleased to know that you were satisfied with the work and that everything proceeded smoothly. Pam Watson ★★★★★ Kalamunda Plumbing delivered first class service. After disappointment of other plumbers, I know who will be my first point of contact in the future for any plumbing needs. They provided great service and I am a very happy customer.Response from the ownerThank you Pam for your feedback! I am delighted to hear that you had a positive experience. It is gratifying to know that we were able to address your previous disappointment and gain your trust for your future plumbing needs. Your satisfaction is very important to our team, and please know that we are here to assist you whenever necessary. Gail Crawford ★★★★★ Very prompt service, Trent and his offsider were great!Response from the ownerThank you Gail for your positive review, Were glad our team was able to assist you Lorelle Stoeckel ★★★★★ Prompt and very professional service will definitely only use your serviceResponse from the ownerThank you Lorelle for the fantastic review, We look forward to working with you again in the future! SOB SOB ★★★★★ Amazingly efficient and high quality service from Barry. Arrived on time and was only supposed to be providing a quote. Once I explained what I needed, he gave the quote on the spot, which I accepted. He then offered to do the work today and was happy to add another task. He removed a gas bayonet and gas cooker and provided valuable advice about my hot water heater. The work was done very quickly and neatly. Highly recommend Kalamunda Plumbing and Gas!Response from the ownerThank you for your feedback. We are committed to delivering the highest level of service, from ensuring timely responses to maintaining clean and tidy work spaces. We are pleased to hear that Barry was able to provide you with efficient service and valuable insights regarding your hot water system. We appreciate your glowing recommendation. Andrea Shervill ★★★★★ My experience with the gentleman Barry from Kalamunda Plumbing was very good. He was professional and friendly, found the issue easily and quickly. He didn't try to sell me something I didn't need. A very positive attitude. ThanksResponse from the ownerThank you for your generous feedback. I am pleased to hear that your experience was positive and that you felt well catered too. Providing professional and courteous service is our main goal, and your feedback is greatly appreciated. Should you require any further assistance in the future, always feel free to reach out. Kodie Carter ★★★★★ Exceptional service from Kalamunda Plumbing! Our serviceman Clayton provided excellent communication prior, during and post the remedial works. Multiple options were discussed with pros/cons and pricing explained prior to addressing our issue with a solar hot water system.I would definitely recommend their services and will engage them again in the future.Response from the ownerThank you for your generous feedback. We are delighted to learn that Clayton delivered exceptional service and maintained clear communication throughout your experience. It is encouraging to know that you felt well-informed regarding your options. We sincerely appreciate your recommendation and look forward to the opportunity to assist you again in the future. Your satisfaction is of paramount importance to us. Lauren Gilson ★★★★★ Excellent service, talented team and excellent product. Finally the house is COOL despite heat outside- yes!Response from the ownerI am delighted to hear your positive feedback! A skilled team certainly plays a crucial role, and having a pleasant environment during this warm weather is indeed an advantage. Wishing you a wonderful time in your comfortable space! Rory Aamodt ★★★★★ Professional, turned up when they said they would. Great couple of tradies.Response from the ownerwe know It will always be refreshing to work with professionals who value punctuality and quality. Sounds like you had a really positive experience with our trades, thank you Rory for your feedback! Susan Williams ★★★★★ Kalamunda Plumbing were, as always, fantastic. They were extremely kind and considerate while also being very knowledgeable and efficient. Thank you!Response from the ownerWere glad to hear of your fantastic experience with our technicians. Kindness and expertise really make a difference, don't they? Thanks for sharing your positive feedback! chris Gillard ★★★★★ Prompt service, and the job completed efficiently and courteously - thanks 🙏Response from the ownerThank you for the excellent review. We appreciate the opportunity to assist you. js_loader