Customer Service Representative   

Kalamunda Plumbing

Perth’s Eastern Suburbs

Full-Time Permanent Job

$28 – $33 per hour

We are seeking an additional fulltime Customer Service Team Member.

• Do you enjoy providing customers with the best experience?
• Do you have an outgoing and patient personality? 
• Are you looking for a career in the Eastern Suburbs?

Join us and be a part of the multi-award winning Kalamunda Plumbing culture and brand!

Kalamunda Plumbing is a well-established, multi-award-winning industry leader in the residential Hot Water Breakdown and Plumbing Maintenance sectors. The service we provide makes a significant difference to our customers and their families, and the duties our Team Members perform are satisfying and rewarding.

We are seeking a mature minded, confident, and patient applicant with Call Centre / Customer Service experience (Tradie Office experience will be highly regarded). 

As a vital member of our Customer Service Team, you must have:

• Excellent interpersonal, communication, and client service skills.
• Demonstrated advanced computer and MS Office skills.
• Be organised, punctual, and have a positive can-do attitude.
• Ability to work well within a close-knit team environment.
• Have an A class driver’s licence, and safe driving history.
• And be able to provide a Police Clearance.

The role involves:

• Assisting with inbound enquiries (walk-ins, telephone and email enquiries, and website contacts).
• Communicating with clients / site occupants, tradies, subcontractors, and suppliers.
• Following up and following through, to ensure optimum customer satisfaction and experience.
• Assist with the management of our Facebook page, and other Direct Marketing campaigns.
• Site visits in Company car to capture images of Team Members at work.
• Ability to resolve issues and create solutions for customers.
• Provide support to our Service Coordinator and Dispatcher.
• Manage the office housekeeping.

Desirable Criteria

• Prior work experience in a Tradie office environment.
• Ability to work Saturday mornings once or twice a month.
• Familiarity or experience with Job Scheduling Programs.

We will provide:

• Competitive employment package based on qualifications and experience.
• A friendly inclusive team environment.
• Training and back-up to enable you to develop an autonomous long-term career.
• Normal provisions for Annual Leave, Public Holidays, RDOs, and Sick days.

This is a permanent, full-time role working Monday – Friday, plus Saturday mornings shared on a roster basis.

Check out our website at www.kalamundaplumbing.com.au for information on where we are located, and what we do, and the areas we service.

If you’ve been thinking about making a move to an employee-friendly workplace, come and meet us for a confidential chat, and find out how joining the team at Kalamunda Plumbing could change your life for the better.

To apply for this position, please send cover letter and resume via e-mail to [email protected]